1. Return Eligibility

Customers may request a return or replacement under the following conditions:

  • The product is defective or damaged at the time of delivery

  • The product received is different from the one ordered

  • The product has a manufacturer defect

The product must be returned within 3–7 days of purchase or delivery, depending on the nature of the product.

2. Conditions for Returns

To qualify for a return or refund:

  • The product must be unused and in original condition

  • All original packaging, accessories, manuals, and invoices must be included

  • The IMEI number (for mobile phones) must match the original purchase record

  • The product must not be physically damaged due to misuse

3. Non-Refundable Items

The following items may not be eligible for refund:

  • Opened or activated digital products

  • Software or license keys once delivered

  • Products damaged by the customer

  • Products returned after the allowed return period

4. Refund Process

Once the returned item is inspected and approved:

  • Refunds may be issued through the original payment method or store credit

  • Processing time may take 5–10 business days

5. Replacement Policy

If a product is found defective or damaged, we may offer:

  • Replacement with the same product, or

  • Exchange for another product of equal value

Subject to product availability.

6. Warranty Claims

Many mobile phones and electronic products come with manufacturer warranties. In such cases, customers may be directed to the authorized service center for repair or warranty claims.

7. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

  • Your purchase receipt or invoice

  • Product details

  • Reason for return

Contact Details

E-Tech Enterprises
Office No. 17, Apex Plaza
Lahore Road, Sargodha, Punjab, Pakistan

📞 Phone: +92 (0315) 4433321
📧 Email: etechenterprises@gmail.com